Triage · Quote · Dispatch
Most repeat visits happen because the technician arrived without the right chemical. The assistant triages first, checks for kids and pets, quotes upfront, and sends someone carrying exactly what the job needs.
A few questions about what was seen, where, and for how long — enough to send cockroach kit vs termite vs inspection.
Households with infants, pets or asthma switch to gel or bait, with prep and vacate instructions before the visit.
Day-21 revisit for general pest, per-schedule for AMC. Recurrence inside the window claims a revisit in chat.
Renewals, missed visits and next-quarter slots stay on the calendar the customer already agreed to.
Other trades
Questions
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Catalogue, safety rules and follow-up windows — live in an afternoon.